Dear Robin,
We can see you gave a 1 start review because you have issues with the return process. As you have purchased Redo Free & Easy return, you can directly raise return request by opening the below return link and raise a return request.
https://steals.com/apps/redo/returns-portal/login
We request you to please use the above link to complete your return and let us know we will send you a link to update the review.
Also whenever you have a issue with our orders, please don't hesitate to contact our support team as first step, as we are working hard to resolve customers issues every minutes.
Regards,
Steals.com Customer Support Team